How Client Onboarding Gifts Can Take Your Business to the Next Level
The potential to grow your business with customer onboarding gifts
If you have been in business for a while, you understand the importance of repeat clients and referrals in driving growth. Customer and client retention are key factors in building a successful organization. According to Bain & Company, increasing client retention by just 5% can lead to a 75% increase in profitability. Returning clients already know and trust you, are more likely to spend more money, and are more likely to refer others to your business.
Moreover, acquiring referrals and repeat clients is far less expensive. According to The National Law Review, acquiring new customers or clients costs five times more than retaining existing ones.
In summary, happy and returning clients contribute to a thriving business.
To ensure that you are treating your clients well and delivering excellent service that encourages them to return, consider implementing client onboarding gifts. These gifts can help create a positive and memorable experience for your clients, making them more inclined to continue doing business with you.
The Impact of Corporate Gifts on Client Retention and Referrals
When it comes to ensuring client retention and generating referrals, providing great service is essential. Meeting deadlines, exceeding expectations, effective communication - these are all important aspects of running a successful business. However, to truly impress your clients and turn them into loyal supporters, you can go the extra mile by delighting them with thoughtful client onboarding gifts.
Client onboarding gifts offer more than just a token gesture. They serve multiple purposes and can greatly enhance your client onboarding strategy.
Why Add Client Gifts to Your Onboarding Process?
Firstly, adding client gifts to your onboarding process can help ease buyer's remorse upfront. When offering a high-end service, clients often consider various options, weigh the pros and cons, and carefully select your offering. However, after making the purchase, they might start second-guessing their decision. This is where client onboarding gifts come into play!
By scheduling the delivery of client onboarding gifts within the first few days of signing the contract, you can build excitement about your services. The gifts help alleviate any remorse by providing a taste of your excellent service even before the actual services begin.
Client Gifts That Integrate Seamlessly With Your CRM
Working with our team, we can have your client onboarding gifts ready to go the moment your client signs their contract. We can even create a workflow that connects your CRM to ours, making the process of sharing client information seamless. This ensures more efficiency and less work for you.
Secondly, the onboarding process is the time when clients are most excited about your service and are most likely to share their experience with others. It's like the "newness" hasn't worn off yet, and they're eager to tell the world about their decision to work with you. By WOWing them with a gift, you increase the likelihood of them talking about you and referring your services to others.
What to Include in Your Client Onboarding Gifts...
The beauty of client onboarding gifts is that they can be tailored to perfectly align with your brand!
We take pride in incorporating your brand colors, themes, messaging, and specialty services to create a gift that truly reflects your organization while exciting your recipients.
Client Onboarding Gifts for Wedding Vendors
For instance, if you're a wedding photographer, you could include champagne gummies, high-end chocolate, or confetti poppers in your client onboarding gift to capture the celebratory spirit of your clients' special moments!
Client Onboarding Gifts for Business Coaches
If you're a business or career coach, we might suggest sending a custom-printed notebook, premium pens, or a leather portfolio.
Even if you're onboarding clients into an evergreen course or a lower-priced service, you can still enhance their excitement by sending client onboarding gifts! One approach is to create a gift box centered around a branded candle or coffee mug, and then add complementary items like sweet or salty snacks or specialty coffee beans.
Incorporate Client Gifting into Your Onboarding Process
If you're currently serving clients or preparing to onboard new clients and want to impress them, we would be delighted to collaborate with you on creating and sending client onboarding gifts! Click the link below to connect with our team or reach us directly at lifelum@outlook.com.